Return + Exchange Policy
At Soulvanna, we want you to love every piece you bring home. If something isn’t quite right, we’re happy to help.
Do you accept returns?
Returns are accepted within 14 days of delivery. Items must be unworn, unwashed, unused, and in their original condition with all tags attached.
Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Can I exchange an item?
Need a different size? We gladly offer free exchanges (subject to availability) within 14 days of delivery. If your preferred size is unavailable, you’ll receive store credit.
Do you offer store credit?
Once your return is received and inspected, your refund will be issued to your original payment method. If preferred, we’re also happy to issue store credit.
Are any items final sale?
The following items are final sale and cannot be returned or exchanged:
- Sale or clearance items
- Jewelry
- Hats
- Hair accessories
- Intimates or bodysuits
- Gift cards
What if my order arrives damaged or is incorrect?
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us within 3 days of delivery with photos so we can make it right.