Shipping policy

SOULVANNA SHIPPING POLICY

Last updated: August 24, 2026

Thank you for shopping with Soulvanna. We carefully prepare and package every order so it arrives safely and beautifully. Please review our shipping policy before completing your purchase.

ORDER PROCESSING

Orders are typically processed within 2–4 business days. Business days are Monday through Friday and exclude weekends and federal holidays.

Processing time is separate from the shipping carrier’s estimated transit time. During new collection launches, promotions, holidays, or periods of high order volume, processing may take slightly longer.

Once an order has entered processing, we cannot guarantee that changes or cancellations can be made.

SHIPPING DESTINATIONS

Soulvanna currently ships to eligible addresses within the United States. Available shipping options will be displayed during checkout based on the customer’s location.

Some P.O. boxes, military addresses, U.S. territories, and remote destinations may have limited shipping options or longer delivery times.

SHIPPING RATES

Shipping charges are calculated during checkout based on the destination, package size, weight, and selected shipping method.

Any free-shipping promotion will be subject to the conditions stated with that promotion. Unless otherwise stated, shipping charges are nonrefundable after an order has shipped.

ESTIMATED DELIVERY

After processing, standard shipping generally takes approximately 3–8 business days. These delivery times are estimates and are not guaranteed.

Delivery may be affected by:

• Carrier delays
• Severe weather or natural disasters
• Holidays and high-volume shipping periods
• Incorrect or incomplete addresses
• Transportation disruptions
• Circumstances outside Soulvanna’s reasonable control

If we cannot ship your order within the time originally promised, we will notify you and provide the options required by applicable law. These options may include accepting a revised shipping date or canceling the unshipped order for a full refund to the original payment method.

ORDER TRACKING

When your order ships, you will receive a shipping-confirmation email containing tracking information. Please allow up to 24–48 hours for the carrier’s tracking system to update.

Customers are responsible for monitoring tracking information and providing a secure delivery location.

ADDRESS ACCURACY

Please carefully review your shipping address before completing checkout. Soulvanna is not responsible for delays caused by an incorrect or incomplete address provided by the customer.

If you notice an address error, contact us immediately through the Contact page at soulvanna.com. We will make every reasonable effort to help, but we cannot guarantee that an address can be changed after an order begins processing or has shipped.

If an order is returned to Soulvanna because of an incorrect address, refused delivery, or unsuccessful delivery attempt, the customer may be responsible for the cost of reshipping the order. Original shipping charges will not be refunded unless required by law.

LOST OR DELAYED PACKAGES

If tracking has not updated for several business days or your package has not arrived by the expected delivery date, please contact the shipping carrier first and then notify Soulvanna.

We will make a reasonable effort to assist with locating the package or submitting a carrier claim. Carrier investigations may take several business days to complete.

If tracking shows that a package was delivered but you cannot locate it, please:

• Confirm the shipping address on your order
• Check around the delivery location
• Ask household members or neighbors
• Contact the shipping carrier for delivery details
• Notify Soulvanna promptly

Replacements or credits for packages marked as delivered will be considered based on the carrier’s investigation, the circumstances of the delivery, and applicable law.

DAMAGED PACKAGES OR ITEMS

Please inspect your order promptly after delivery. If your package or merchandise arrives damaged, contact us as soon as possible, preferably within three business days.

Please include:

• Your order number
• Photographs of the damaged item
• Photographs of the shipping box or mailer
• Photographs of the shipping label
• A brief description of the damage

Please retain all merchandise and packaging until we provide further instructions. If the item is confirmed to have been damaged during shipping, we will provide an appropriate resolution, which may include a replacement, exchange, store credit, or refund to the original payment method.

INCORRECT OR MISSING ITEMS

If you receive an incorrect item or an item is missing from your package, contact Soulvanna promptly with your order number and photographs of the products received.

If we confirm a fulfillment error, Soulvanna will correct the issue at no additional shipping cost to you.

PREORDERS AND SPECIAL-ORDER ITEMS

Products offered for preorder or special order may have separate estimated shipping dates disclosed on the product page.

Estimated preorder dates are subject to reasonable changes caused by production or supplier delays. If a significant delay occurs, we will notify affected customers and provide any cancellation or refund options required by law.

If a preorder item is purchased with an in-stock item, the products may ship together when the preorder becomes available or separately at Soulvanna’s discretion.

MULTIPLE PACKAGES

Some orders may be shipped in more than one package. If your order is divided into multiple shipments, you may receive separate tracking numbers and packages on different days.

RETURNS

Shipping an item back to Soulvanna does not automatically qualify it for a return or exchange. All returns must comply with our 14-day return policy and receive approval before being mailed.

Customers are responsible for return-shipping charges unless an item arrived damaged, defective, or incorrect. We strongly recommend using a trackable shipping method when returning merchandise.

CONTACT US

For questions about shipping or an existing order, please contact Soulvanna through the Contact page at:

soulvanna.com

Please include your name and order number so we can assist you as quickly as possible.