Terms of service
SOULVANNA TERMS & CONDITIONS
Last updated: August 24, 2026
Welcome to Soulvanna. These Terms and Conditions govern your access to and use of soulvanna.com, including all purchases made through our website. Throughout these Terms, “Soulvanna,” “we,” “us,” and “our” refer to Soulvanna. “You” and “your” refer to the customer or website visitor.
By visiting our website, creating an account, or placing an order, you agree to these Terms and Conditions. Please review them carefully before using our website or purchasing from us.
1. ELIGIBILITY
You must be at least the age of majority in your state of residence to make a purchase, or you must have permission from a parent or legal guardian.
You agree to use our website only for lawful purposes and to provide accurate, current, and complete information when placing an order.
2. PRODUCTS AND DESCRIPTIONS
Soulvanna offers thoughtfully selected clothing, accessories, jewelry, footwear, and lifestyle products.
We make every reasonable effort to display product colors, measurements, materials, and details accurately. However, colors may appear differently depending on your screen, lighting, or device. Measurements are approximate, and sizing may vary between brands.
Natural materials, handcrafted products, leather, stones, crystals, washed fabrics, and specialty finishes may contain slight variations in color, texture, shape, or pattern. These natural characteristics are not considered defects.
Product availability, descriptions, pricing, and quantities may change without notice.
3. ORDERS AND ORDER ACCEPTANCE
After placing an order, you will receive an order confirmation. This confirmation acknowledges that we received your order but does not guarantee acceptance or shipment.
We reserve the right to refuse, limit, or cancel an order for reasons including:
• Product unavailability
• Incorrect pricing or product information
• Suspected fraud or unauthorized activity
• Payment-processing issues
• Shipping restrictions
• Orders that appear to be placed for unauthorized resale
If we cancel an order after payment has been processed, we will issue a refund to the original payment method.
Please review your shipping address and order information before completing checkout. If you notice an error, contact us as soon as possible. We cannot guarantee that changes can be made after an order begins processing or has shipped.
4. PRICING, TAXES, AND PAYMENT
All prices are displayed in U.S. dollars unless otherwise stated.
Applicable sales tax and shipping charges will be calculated and displayed during checkout. Prices and promotions may change without notice, but changes will not affect orders that have already been accepted.
By submitting payment information, you represent that you are authorized to use the selected payment method and authorize us and our payment providers to charge the total amount of your order.
Promotional codes cannot be combined unless specifically stated. Promotions have no cash value and may be changed or discontinued at any time, subject to applicable law.
5. SHIPPING
Soulvanna currently fulfills orders through shipping only. We ship to eligible addresses and destinations presented during checkout.
Processing and estimated delivery times may be displayed on our website or during checkout. Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, incorrect addresses, and other circumstances outside our reasonable control may affect delivery.
If we cannot ship an order within the time promised, we will notify the customer and provide the options required by applicable law, which may include agreeing to a revised shipping date or canceling the unshipped order for a full refund.
Once an order ships, customers are responsible for monitoring the tracking information and providing a safe delivery location. If a package appears lost, damaged, or incorrectly delivered, please contact us promptly so we can assist with the carrier’s investigation. Responsibility for lost or damaged shipments will be determined in accordance with applicable law.
6. FOURTEEN-DAY RETURN AND EXCHANGE POLICY
Soulvanna accepts eligible returns requested within 14 calendar days after the order is marked delivered.
Eligible merchandise may be exchanged or returned for Soulvanna store credit only. We do not provide refunds to the original payment method for standard returns or changes of mind.
To qualify for a return or exchange, an item must be:
• Unworn, unused, unwashed, and unaltered
• Free from makeup, deodorant, perfume, pet hair, smoke, stains, or other signs of use
• Returned with its original tags, packaging, and accessories
• Accompanied by proof of purchase
• Approved by Soulvanna before it is mailed back
After a return request is approved, the item must be shipped within seven calendar days using a trackable shipping method. Items returned without approval or outside the applicable period may be refused.
Customers are responsible for return-shipping costs unless the item was damaged, defective, or incorrect when received. Original shipping charges are nonrefundable unless required by law or the return resulted from our error.
Store credit will be issued after the returned merchandise is received and inspected. Store credit does not expire, has no cash value, and cannot be redeemed for cash except where required by law.
Exchanges are subject to availability. If the requested size or item is unavailable, store credit will be issued instead.
7. FINAL-SALE AND NONRETURNABLE ITEMS
The following items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:
• Items specifically marked “Final Sale”
• Clearance merchandise
• Gift cards
• Intimate apparel and undergarments
• Bodysuits and swimwear
• Pierced earrings
• Opened beauty, skincare, cosmetic, or personal-care products
• Customized, personalized, or special-order products
• Items that have been worn, washed, altered, damaged, or had their tags removed
Any final-sale designation will be disclosed on the product page or before checkout.
8. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order promptly after delivery. If an item arrives damaged, defective, or incorrect, contact Soulvanna through the Contact page at soulvanna.com as soon as possible, preferably within three business days. Include your order number and clear photographs of the item and packaging.
If we confirm that an item was damaged, defective, or incorrectly fulfilled, we will provide an appropriate resolution, which may include a replacement, exchange, store credit, or refund to the original payment method. We will cover reasonable return-shipping costs when the issue resulted from our error.
Nothing in these Terms limits any rights or remedies that cannot legally be waived.
9. PRODUCT CARE
Customers are responsible for reviewing and following all garment, jewelry, footwear, and product-care instructions.
Normal wear, accidental damage, improper washing, incorrect storage, misuse, or failure to follow care instructions is not considered a manufacturing defect.
10. GIFT CARDS AND STORE CREDIT
Gift cards and store credit may be used for eligible purchases through Soulvanna. They cannot be redeemed for cash except where required by law.
Customers are responsible for protecting gift-card and store-credit information. Please contact us promptly if you believe a code has been lost, stolen, or used without authorization.
11. WEBSITE CONTENT AND INTELLECTUAL PROPERTY
All website content—including the Soulvanna name, logos, photographs, graphics, product descriptions, designs, text, videos, and website layout—is owned by or licensed to Soulvanna and is protected by applicable intellectual-property laws.
You may use our website for personal, noncommercial shopping purposes. You may not copy, reproduce, distribute, modify, sell, publish, or commercially use our content without prior written permission.
12. PROHIBITED USES
You may not use our website:
• For unlawful, fraudulent, abusive, or misleading purposes
• To violate another person’s rights
• To transmit malware, viruses, or harmful code
• To interfere with the website’s operation or security
• To collect customer or website-user information without permission
• To submit false information or place fraudulent orders
• To reproduce or resell website content without authorization
We may restrict or terminate access if these Terms are violated.
13. THIRD-PARTY SERVICES AND LINKS
Our website may use or link to third-party services, including Shopify, payment processors, shipping carriers, social-media platforms, and other websites.
We are not responsible for the content, security, availability, or practices of independently operated third-party services. Your use of those services may be governed by separate terms and privacy policies.
14. WEBSITE AVAILABILITY
We work to keep soulvanna.com accurate, secure, and available, but we cannot guarantee uninterrupted or error-free access. We may update, suspend, or discontinue portions of the website when reasonably necessary.
15. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by law, our website and services are provided on an “as available” basis. We do not guarantee that the website will always be uninterrupted, secure, or free of errors.
Products remain covered by any warranties or consumer protections that cannot legally be excluded. Nothing in these Terms removes rights provided by applicable consumer-protection law.
16. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Soulvanna will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our website or products.
Where liability cannot be excluded, Soulvanna’s liability will be limited to the amount paid for the product or order giving rise to the claim, except where applicable law requires otherwise.
17. INDEMNIFICATION
You agree to indemnify and hold Soulvanna harmless from claims, losses, or reasonable expenses resulting from your unlawful use of the website, your violation of these Terms, or your infringement of another person’s rights.
18. SEVERABILITY AND WAIVER
If any portion of these Terms is found unenforceable, the remaining provisions will remain in effect. Our failure to enforce a provision does not waive our right to enforce it later.
19. GOVERNING LAW
These Terms are governed by the laws of the State of Arkansas, without regard to conflict-of-law principles.
Any dispute will be handled in an appropriate state or federal court located in Arkansas unless applicable consumer law gives you the right to bring a claim elsewhere.
20. CHANGES TO THESE TERMS
We may update these Terms occasionally to reflect changes to our products, practices, website, or legal obligations. The updated version will be posted on this page with a revised “Last updated” date.
Changes will apply prospectively unless applicable law requires otherwise. Continued use of our website after an update constitutes acceptance of the revised Terms.
21. CONTACT US
Questions about these Terms, an order, or a return may be submitted through the Contact page at:
soulvanna.com
Soulvanna
Arkansas, United States